Music Needs – Used Music Equipment Sales Terms & Conditions

Welcome to Music Needs Used Equipment Sales. When purchasing any second-hand, pre-owned, or refurbished music gear from us, you agree to the terms below.
Please read carefully to ensure a trustworthy and stress-free buying experience.

1. Product Condition

All items are used music equipment and may show minor cosmetic wear.
Every product is inspected, cleaned, and fully tested before listing.
Customers may test the gear onsite during collection to ensure satisfaction.

2. Payment

Full payment is required before or at the time of collection.
Accepted payments: EFT, Cash, or approved methods on our website.
Orders are processed once payment has cleared.

3. Collection & Pick-Up

Collections are strictly by appointment between
09:00 – 16:00 (Mon–Fri).
After ordering, we will contact you to confirm a collection time.
Items must be collected within 24 hours unless otherwise arranged.

4. Returns & Refunds

Returns are accepted within 7 days ONLY if:

The item is not functioning, AND
The issue was not disclosed before purchase.

Refunds are processed after our technicians inspect and confirm the issue.

Not Eligible for Refunds:

Change of mind
Compatibility issues (software/DAW/drivers)
Accidental damage after collection
Cosmetic marks or scratches

5. 3-Month Limited Warranty (90 Days)

Every used item from Music Needs includes a 3-month functional warranty.

✔ Warranty Covers:

Internal hardware failure
Electrical faults not caused by misuse
Functional issues not caused by the customer

❌ Warranty Does NOT Cover:

Physical damage
Water damage
Power surge damage
Burnt speakers / coils / capsules
Damage from incorrect cables, power supplies, or setups
DAW, software, or driver problems
Accessories (cables, bags, mounts, batteries, pop filters, etc.)

Warranty Procedure:

Return the item for testing and diagnosis.
If repairable, we repair the unit.
If not repairable, you will receive:
- A replacement of similar value (if available), OR
- Store credit equal to the purchase price.

6. Product Accuracy

Product descriptions, photos, and tests are accurate at listing time.
Because these are used items, small cosmetic variations may occur.

7. Liability

Music Needs is not responsible for:

Damage caused by incorrect usage
Loss of recordings, sessions, or income
Software-related problems
Computer compatibility issues

8. Customer Responsibilities

By purchasing used gear from us, the customer agrees to:

Ensure the item suits their needs before buying
Test the equipment during collection
Use safe power, cables, and connections
Protect the equipment from physical and electrical damage

9. Contact Information

For support, questions, or warranty claims:

Email: info@musicneeds.co.za
WhatsApp / Calls: 079 969 6096

Collection Address (after purchase)

Greenstone Shopping Centre (PUDO Locker)
Cnr Modderfontein Rd & Van Riebeeck Ave
Greenstone Hill, Modderfontein, Lethabong, 1609

➡️ You can ONLY collect after an order is placed on the website or via WhatsApp.

Collection Hours

Monday–Friday: 08:00 – 17:00
Saturday: 08:00 – 13:00
Sunday: 08:00 – 13:00
Public Holidays: 08:00 – 13:00

Music Needs – Used Music Gear You Can Trust.

Every item tested. Every customer supported.