At MusicNeeds.co.za, we take pride in offering tested, refurbished, and reliable used equipment — from MacBooks to microphones and mobile devices. We want you to shop with peace of mind, which is why every used product includes the following protection:
✅ 6-Month Limited Hardware Warranty
All used products sold at MusicNeeds.co.za come with a 6-month limited warranty covering hardware faults not caused by user error, negligence, or physical damage.
🛠️ What’s Covered:
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Internal hardware faults (e.g. logic board, SSD, RAM, CPU, ports)
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Sudden component failure under normal use
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Audio or video issues not caused by external impact
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Battery failure within 30 days of purchase*
*Note: Used batteries are tested before sale. Warranty covers complete battery failure, not general wear or expected battery life reduction.
❌ Not Covered (Exclusions):
Our warranty does not cover:
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Accidental damage (drops, cracked screens, liquid damage)
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Cosmetic wear and tear (scratches, dents, faded paint)
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Software or OS issues (including viruses or app crashes)
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Unauthorized repairs or modifications
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Damage due to incorrect use, power surges, or accessories
🔁 7-Day Return Policy (If Faulty on Arrival)
You may return your item for a full refund or replacement within 7 days of delivery if it arrives faulty, non-functional, or not as described.
Returns must meet these conditions:
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Product is returned in the same condition it was received
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No signs of damage or tampering
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Reported within 7 days of delivery date
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Include all accessories originally provided
Please test your item upon arrival and contact us immediately if something isn’t right. We’re here to help!
🔄 How to Claim Warranty or Return
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Email us at info@musicneeds.co.za or WhatsApp 079 969 6096
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Provide your order number and a brief description of the issue
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We’ll guide you through the next steps (testing, return, or replacement)
🛡️ Final Notes
We test all used equipment before shipping. Our goal is to offer quality gear at fair prices, backed by a warranty that protects you against unexpected hardware faults — while also being fair to our small business.
Need help or have questions? Contact us anytime!
📩 info@musicneeds.co.za
📱 WhatsApp: 079 969 6096