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Welcome to Music Needs. By purchasing any second-hand, pre-owned, or refurbished music equipment from us, you agree to the terms below.

These terms are designed to protect both our customers and our business while ensuring a fair and transparent buying experience.

1. Product Condition

All items sold by Music Needs are pre-owned or refurbished music equipment.

  • Products may show minor cosmetic wear consistent with normal use.

  • Each item is inspected, cleaned, and tested before listing.

  • Functional condition is verified prior to dispatch or collection.

  • Serial numbers are recorded before sale.

Cosmetic wear does not qualify as a fault unless explicitly stated in the product listing.

2. Payment

  • Full payment is required before collection or dispatch.

  • Accepted payment methods include EFT and approved website payment methods.

  • Orders are processed once payment has cleared.

  • Music Needs reserves the right to cancel orders in cases of suspected fraud or payment disputes.

3. Collection & Pick-Up

Collections are strictly by appointment after payment confirmation.

Collection Address (After Purchase Only):
Greenstone Shopping Centre (PUDO Locker)
Cnr Modderfontein Rd & Van Riebeeck Ave
Greenstone Hill, Modderfontein, Lethabong, 1609

Items must be collected within 48 hours unless otherwise arranged in writing.

Music Needs is not responsible for items not collected within agreed timeframes.

4. Returns & Refunds (7-Day Policy)

Returns are accepted within 7 days of delivery or collection ONLY if:

  • The item is not functioning, AND

  • The fault was not disclosed in the listing, AND

  • The issue is reported within 7 days.

Returns must meet the following conditions:

  • Returned in original condition

  • No additional physical damage

  • No tampering or internal opening

  • All accessories included

Music Needs reserves the right to test and verify all returned items before approving a refund.

Refunds are processed only after inspection confirms a verified fault.

Not Eligible for Refund:

  • Change of mind

  • Compatibility issues (DAW, drivers, plugins, software)

  • Incorrect setup

  • Accidental damage after collection/delivery

  • Cosmetic wear

5. 6-Month Limited Equipment Warranty

Every used item includes a 6-month limited functional warranty unless otherwise stated.

Warranty Covers:

  • Verified internal hardware failure

  • Electrical faults not caused by misuse

  • Functional issues under normal use

Warranty Does NOT Cover:

  • Physical or impact damage

  • Liquid damage

  • Power surge damage

  • Blown speakers due to overpowering

  • Incorrect cables, power supplies, or voltage usage

  • Software or driver issues

  • Accessories (cables, mounts, bags, batteries, etc.)

  • Damage caused by modification or unauthorized repair

All warranty claims are subject to inspection and diagnostic testing.

If repairable:

  • The unit will be repaired.

If not repairable:

  • Replacement (if available), OR

  • Store credit equal to purchase value.

Cash refunds after 7 days are not guaranteed unless legally required.

Warranty is non-transferable and applies only to the original purchaser.

6. Fraud & Abuse Prevention

To protect against fraudulent claims:

  • All devices are photographed and serial numbers recorded before sale.

  • Internal condition is logged prior to dispatch.

  • Tampering, part-swapping, or opened equipment voids warranty immediately.

  • False claims may result in refusal of service and blacklisting.

Music Needs reserves the right to charge a diagnostic fee if no fault is found.

7. Limitation of Liability

Music Needs is not responsible for:

  • Loss of recordings, sessions, or income

  • Software compatibility issues

  • Damage caused by improper installation

  • Incorrect electrical setup

  • Third-party modifications

Our liability is limited to the purchase value of the item.

8. Customer Responsibilities

By purchasing from Music Needs, the customer agrees to:

  • Ensure the product suits their needs

  • Use correct voltage and power supplies

  • Operate equipment responsibly

  • Protect the item from physical and electrical damage

9. Contact Information

Email: info@musicneeds.co.za
WhatsApp / Calls: 079 969 6096

Music Needs – Used Music Gear You Can Trust.
Every item tested. Every customer supported.

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